Client Services Manager Client Services Manager
£30,000-£40,000 / Full-time

Greater London / Permanent

Posted 9 years ago 2014-03-13 2014-01-28 Expired

About Found

Based in central London, Found is a multi-award winning team of switched-on digital marketing professionals with a passion for online and a thirst for results.  We’ve been delivering successful and innovative digital marketing campaigns for some of the UK’s biggest brands for over six years. Working across search, mobile and social media, you’ll be working in a fun and rewarding environment with the chance to learn from some of the best in the business.


The Role

Working with some of the major UK brands, you will be responsible for the successful development and implementation of client campaigns and reporting across paid search, SEO, social media and mobile campaigns across a range of industries including travel, retail and finance.  


Essential Functions and Responsibilities

{C}{C}{C}{C}·         Leading strategy development for clients and working with the various agency teams to deliver top-notch campaigns across paid and natural search, mobile and social media.

{C}{C}{C}{C}·         Developing and maintaining close and productive client relationships as well as identifying new business opportunities from existing clients.

{C}{C}{C}{C}·         Working with clients to set KPIs for campaigns and ensuring performance is monitored closely against client goals and contractual requirements.

{C}{C}{C}{C}·         Developing a strong insight into each client’s campaigns and providing well informed, strategic and timely advice to both clients and internal departments in order to continually optimise activity.

{C}{C}{C}{C}·         Maintaining an in-depth understanding of the financial status of accounts at all times.

{C}{C}{C}{C}·         Utilising a range of analytical tools to provide required reporting and insight to clients.


Company Responsibilities

{C}{C}{C}{C}·         Support the company's corporate culture including adhering to established ethical standards.

{C}{C}{C}{C}·         Live the Found Values.

{C}{C}{C}{C}·         Diligent, consistent attention to detail and management of administrative aspects of job.

{C}{C}{C}{C}·         Maintain an in-depth understanding of company technology, products and services.

{C}{C}{C}{C}·         Keep abreast of industry standards, new technologies, and the latest approaches in digital marketing.


You will be able to demonstrate

{C}{C}{C}{C}·         Around 2 years of Client Services experience across search (PPC/SEO) accounts

{C}{C}{C}{C}·         Solid all round knowledge of digital marketing

{C}{C}{C}{C}·         Commitment to working on a performance basis and delivering measurable results for clients

{C}{C}{C}{C}·         Strong analytical skills with attention to detail

{C}{C}{C}{C}·         A friendly and professional manner at all times

{C}{C}{C}{C}·         Drive and enthusiasm to develop within the agency and take ownership of campaign strategy

{C}{C}{C}{C}·         A high standard of written and spoken communication


The Package

{C}{C}{C}{C}·         23.5 days holiday, including your birthday off and half day Christmas shopping

{C}{C}{C}{C}·         Standard benefits including pension and life insurance

{C}{C}{C}{C}·         Discounted gym membership

{C}{C}{C}{C}·         Cycle-purchase scheme


Not forgetting

{C}{C}{C}{C}·         Person of the week awards

{C}{C}{C}{C}·         Quarterly performance awards

{C}{C}{C}{C}·         Encouragement to unleash your entrepreneurial spirit in the “Found Labs” scheme

{C}{C}{C}{C}·         Opportunities to participate and learn at Found University

{C}{C}{C}{C}·         Regular social gatherings

{C}{C}{C}{C}·         …and much more!