Team Leader

Account Development / Permanent

Posted 1 year ago EXPIRED

The primary objective of this role is to provide comprehensive training and strategic guidance to all Account Development Executives and Managers. A strong and educated team will ultimately ensure business retention and maximise revenue potential across the SME merchant base.The ideal candidate must be approachable, focused and demonstrate a strong understanding of Affiliate Window systems and the concepts surrounding affiliate marketing.

Key responsibilities within this superb role include:

Merchant Responsibilities

  • Newly launched merchant programmes:
  • Responsibility for the processes that facilitate launching new programmes
  • Responsibility for setting expectations of growth and uptake
  • Handle objections and escalated queries promptly
  • Grow existing merchant programmes:
  • Advise on potential strategies for the optimisation of accounts
  • Identify and assist on merchants that have the potential to grow
  • Create generic material that can be personalised and distributed on scale
  • Servicing merchant programmes appropriately:
  • Responsible for the quality of service delivered
  • Assist with programme up/downgrades
  • Handle objections from merchants about levels of service and commercials
  • Proactively address merchants that are overspending and underperforming
  • Closures and commercial adjustments:
  • Responsibility for the processes that facilitate closing programmes
  • Responsibility for gathering feedback on closures, seeking to address commonly occurring themes
  • Team Responsibilities
  • Create a working environment that is challenging and rewarding
  • Oversee the delivery of personal development plans for each staff member
  • Progress the skillsets of the individuals within your team
  • Ensure that team members understand their roles and the ways in which they contribute to the company’s goals
  • Train up your team to be strong in their knowledge of AW systems as well as performance marketing concepts.
  • Strategic Responsibilities
  • Identify trends and changes within the performance marketing industry and adapt team structure and/or support service accordingly
  • Partake in reviews of departmental processes to ease pain points and increase efficiency
  • Provide insight into the workability of proposed ideas and changes to the department and/or its processes


  • 2+ years’ account management experience in a relevant affiliate marketing role.
  • Team Leaders should be showing a high level of industry knowledge and will have developed a presence within the wider affiliate community
  • Should show skills in co-coordinating the team in projects and working practices
  • High level of communication and client relationship skills
  • Comprehensive knowledge of AW systems, and how these systems can be used to serve the needs of clients would be desirable
  • Demonstrate an excellent level of account management skills, including the ability to optimise large campaigns
  • Have a strong level of systems knowledge to clear up issues before they are escalated further
  • Show a good understanding of network ethos and help the team to manage accounts using that direction
  • Show an understanding of Affiliate Window’s USPs and how our delivery of customer services positions us compared with our competitors
  • Exhibit a leadership approach in dealing with Account Managers and Account Executives
  • Education and Experience
  • Good standard of academic achievement (A-Level or Degree).
  • Academic or professional background in Marketing.
  • HTML experience desirable.
  • AW Systems experience desirable
  • Relevant merchant account management experience across a number of verticals (such as fashion, travel, telecoms) and knowledge of lead generation will be an advantage.