Expired:
Team Leader
Team Leader
Salary Undisclosed
/
Full-time
Account Development / Permanent
The primary objective of this role is to provide comprehensive training and strategic guidance to all Account Development Executives and Managers. A strong and educated team will ultimately ensure business retention and maximise revenue potential across the SME merchant base.The ideal candidate must be approachable, focused and demonstrate a strong understanding of Affiliate Window systems and the concepts surrounding affiliate marketing.
Key responsibilities within this superb role include:
Merchant Responsibilities
- Newly launched merchant programmes:
- Responsibility for the processes that facilitate launching new programmes
- Responsibility for setting expectations of growth and uptake
- Handle objections and escalated queries promptly
- Grow existing merchant programmes:
- Advise on potential strategies for the optimisation of accounts
- Identify and assist on merchants that have the potential to grow
- Create generic material that can be personalised and distributed on scale
- Servicing merchant programmes appropriately:
- Responsible for the quality of service delivered
- Assist with programme up/downgrades
- Handle objections from merchants about levels of service and commercials
- Proactively address merchants that are overspending and underperforming
- Closures and commercial adjustments:
- Responsibility for the processes that facilitate closing programmes
- Responsibility for gathering feedback on closures, seeking to address commonly occurring themes
- Team Responsibilities
- Create a working environment that is challenging and rewarding
- Oversee the delivery of personal development plans for each staff member
- Progress the skillsets of the individuals within your team
- Ensure that team members understand their roles and the ways in which they contribute to the company’s goals
- Train up your team to be strong in their knowledge of AW systems as well as performance marketing concepts.
- Strategic Responsibilities
- Identify trends and changes within the performance marketing industry and adapt team structure and/or support service accordingly
- Partake in reviews of departmental processes to ease pain points and increase efficiency
- Provide insight into the workability of proposed ideas and changes to the department and/or its processes
Skills
- 2+ years’ account management experience in a relevant affiliate marketing role.
- Team Leaders should be showing a high level of industry knowledge and will have developed a presence within the wider affiliate community
- Should show skills in co-coordinating the team in projects and working practices
- High level of communication and client relationship skills
- Comprehensive knowledge of AW systems, and how these systems can be used to serve the needs of clients would be desirable
- Demonstrate an excellent level of account management skills, including the ability to optimise large campaigns
- Have a strong level of systems knowledge to clear up issues before they are escalated further
- Show a good understanding of network ethos and help the team to manage accounts using that direction
- Show an understanding of Affiliate Window’s USPs and how our delivery of customer services positions us compared with our competitors
- Exhibit a leadership approach in dealing with Account Managers and Account Executives
- Education and Experience
- Good standard of academic achievement (A-Level or Degree).
- Academic or professional background in Marketing.
- HTML experience desirable.
- AW Systems experience desirable
- Relevant merchant account management experience across a number of verticals (such as fashion, travel, telecoms) and knowledge of lead generation will be an advantage.