Expired:
Team Leader
Full-time

The primary objective of this role is to provide comprehensive training and strategic guidance to all Account Development Executives and Managers. A strong and educated team will ultimately ensure business retention and maximise revenue potential across the SME merchant base.The ideal candidate must be approachable, focused and demonstrate a strong understanding of Affiliate Window systems and the concepts surrounding affiliate marketing.

Key responsibilities within this superb role include:

Merchant Responsibilities

• Newly launched merchant programmes:
• Responsibility for the processes that facilitate launching new programmes
• Responsibility for setting expectations of growth and uptake
• Handle objections and escalated queries promptly
• Grow existing merchant programmes:
• Advise on potential strategies for the optimisation of accounts
• Identify and assist on merchants that have the potential to grow
• Create generic material that can be personalised and distributed on scale
• Servicing merchant programmes appropriately:
• Responsible for the quality of service delivered
• Assist with programme up/downgrades
• Handle objections from merchants about levels of service and commercials
• Proactively address merchants that are overspending and underperforming
• Closures and commercial adjustments:
• Responsibility for the processes that facilitate closing programmes
• Responsibility for gathering feedback on closures, seeking to address commonly occurring themes
• Team Responsibilities
• Create a working environment that is challenging and rewarding
• Oversee the delivery of personal development plans for each staff member
• Progress the skillsets of the individuals within your team
• Ensure that team members understand their roles and the ways in which they contribute to the company’s goals
• Train up your team to be strong in their knowledge of AW systems as well as performance marketing concepts.
• Strategic Responsibilities
• Identify trends and changes within the performance marketing industry and adapt team structure and/or support service accordingly
• Partake in reviews of departmental processes to ease pain points and increase efficiency
• Provide insight into the workability of proposed ideas and changes to the department and/or its processes

Skills

• 2+ years’ account management experience in a relevant affiliate marketing role.
• Team Leaders should be showing a high level of industry knowledge and will have developed a presence within the wider affiliate community
• Should show skills in co-coordinating the team in projects and working practices
• High level of communication and client relationship skills
• Comprehensive knowledge of AW systems, and how these systems can be used to serve the needs of clients would be desirable
• Demonstrate an excellent level of account management skills, including the ability to optimise large campaigns
• Have a strong level of systems knowledge to clear up issues before they are escalated further
• Show a good understanding of network ethos and help the team to manage accounts using that direction
• Show an understanding of Affiliate Window’s USPs and how our delivery of customer services positions us compared with our competitors
• Exhibit a leadership approach in dealing with Account Managers and Account Executives
• Education and Experience
• Good standard of academic achievement (A-Level or Degree).
• Academic or professional background in Marketing.
• HTML experience desirable.
• AW Systems experience desirable
• Relevant merchant account management experience across a number of verticals (such as fashion, travel, telecoms) and knowledge of lead generation will be an advantage.