Expired:
Partner Success Support Partner Success Support
£32,000-£40,000 / Full-time

UK United Kingdom / Permanent

Trackonomics Posted 3 months ago 2020-11-30 2020-11-03 Expired

Company Overview:

Trackonomics is a fast-growing company providing top clients in the affiliate marketing industry a centralized dashboard for all of their data aggregation. We are a funded and profitable company offering our team members a fast-paced and flexible environment to work and grow in. Come join our team!

Your position:

You will with and support the Partner Success Managers to efficiently handle client requests regarding the product. You will primarily be involved in supporting the PSM team, to oversee the successful running of client accounts. 

  • Support in the onboarding process of new clients including task/ticket management and collaborating with the development team to set up or configure our software platform as per customers’ requirements
  • Assist PSM with providing technical support to clients including troubleshooting technical issues raised by customers and QAing
  • Management and follow up of client’s open tasks/tickets ensuring they have the relevant detail for the development and are complete in a timely manner
  • Collaborate with the development team on client requests, issues and set up
  • With the PSM taking part in regular client meetings, collating client feedback, and ensuring requests are noted and actioned 
  • Supporting on client health checks and implementing actions where required 
  • Owning general account management administration including maintenance of internal and client-facing documentation

Must-haves:

  • 2+ years of customer success or account management experience
  • Proven track record of working in a customer-facing role
  • Experience working with, and managing, stakeholders and customers
  • A high level of accuracy and attention to detail is required
  • Excellent communication and interpersonal skills 
  • Analytical and high attention to detail

Bring more to the table:

  • Experience working with Slack, Teamwork, Tawk or similar live chat platform useful but not essential
  • Have, or be willing to learn, basic technical skills in html, javascript, css and connecting to APIs to confidently discuss technical terms