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Infographic: Cart Abandonment Rates Drop, Especially in Mature Markets

Infographic: Cart Abandonment Rates Drop, Especially in Mature Markets

Market maturity, web personalisation and greater customer insights have contributed to the decline in cart abandonment rates, SaleCycle reveals in its quarterly report.

The email and on-site remarketing company derived this conclusion from analysing results from over 500 global brands, including the likes of Ralph Lauren, HP and Iberia.

As shown in the report, cart abandonment rates, which represent the proportion of customers who leave their order behind instead of purchasing, are on the decline. The rates have dropped to 74.32% in all regions, down from 75.45% in Q4 last year.

The lowest numbers have been noted in Europe (71.5%) and North America (73.1%), the regions SaleCyle notes are focused on delivering convenience to customers.

A key factor having impact on this trend is website personalisation, which proved to be effective by showing relevant content when visitors need it most. Others included good e-commerce technologies as well as acting on customer feedback and purchase data, enabling marketers to provide better customer experience.  

The trend is good news for online retailers and serves as the focus of a PMI: Europe session in July. Until then, a snapshot of the findings are available below.

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Monika Komar

Monika Komar

A News and Features Reporter at PerformanceIN, Monika covers stories and developments in the fast-evolving world of performance marketing.

Monika studied Modern Languages at the University of Southampton and worked in marketing and communications before making her way over to PerformanceIN.   

Read more from Monika

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