Declined transactions?

**MKJones** · 10-08-12

I have been trying to make sense out of my Darwin account - what with Pending this and confirmed that and so on. I think I understand it all now. Pending - then confirmed (as in gonna get paid) and finally 'cleared' which presumeably means the merchant has paid what is owing to Affiliate Window which means in effect the affiliate - in this case me - gets paid too (finally!). Ok I think I understand that now. I then delved into 'Transaction Reports' for the year and was shocked by all these declined transactions? What is causing these to fail?

Looking at the amounts on some I can't see someone trying to rip these merchants off. What is bugging me is I can't find any data on these failed transactions. When I click on the 'multi part' link all I get is an 'invalid transaction' message with a animated gif trying to load something but whatever it is never does load. Surely the merchant has to account for failed transactions beyond a whim. If so where is the accountable data for me to read?

**csn** · 11-08-12

Originally Posted by MKJones

If so where is the accountable data for me to read?

When you hover over the red declined icon it should display a message but for some reason it's not right now. Awin are aware of it and are working on a fix as per https://twitter.com/AffWin/status/233914231689457664

As for the multi-part link, the link is linking to transaction id "2" in all instances, rather than the real transaction number for each transaction. This is why it shows as invalid. This may well be connected to the bug above.

Not much help right now but as far as I am aware a fix is underway.

**MKJones** · 11-08-12

Seems to me Affiliate Window need to employ a few more people to help iron out all these bugs!

**confuscius** · 11-08-12

Originally Posted by MKJones

Seems to me Affiliate Window need to employ a few more people to help iron out all these bugs!

They have hundreds of affiliates who work for nothing helping iron out the bugs for them. Better quality control is what is missing, not staff numbers!

**adamski** · 11-08-12

We are attempting to roll out some positive improvements to the transaction reporting system to improve transparency for affiliates. Unfortunately there appear to be some bugs with this.

I would have to concur when you suggest QA should have done a better job.

Looking into this now and appreciate your patience.

Adam

**MKJones** · 13-08-12

So far this year I have had around 25% transaction failure? Is that normal? Not only do you have to work incredibly hard to get a sale but for every 4 sales one goes out the window anyways. This affiliate marketting is a hell of a lot harder than I ever realized.

Having looked into this a bit closer it appears that 50% of my declined sales are from Halfords. The message I get is 'Order Not Collected'? What does that mean? Presumeably they bought the product online; in other words they paid for it. Whether or not they picked it up has nothing to do with the transaction process does it? Unless they phoned to cancel the order that is. If that was the case then the message should read 'Cancelled Order'.

**adamski** · 14-08-12

It very much depends on the programmes you promote and how they are set up. Some automatically de-duplicate sales against other channels, some do this manually. On the manual ones, you're likely to see much higher rejection rates as many sales journeys involve multiple channels and it's not always the affiliate that wins the sale.

In the case of Halfords, I believe they offer a collect in store option. Many people order items to collect in store but never actually pick them up so with advertisers that offer this facility, we typically see much higher rejection rates. I imagine the Order Not Collected reason is used to provide you with some transparency that this was a collect in store order.