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Thread: Report difficulties

  1. #1
    Registered User gunneradt's Avatar
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    Report difficulties



    when i login to AF I can see an amount thats obviously to be paid at some point ie a total

    How can I quickly and easily see EXACTLY which transactions, with dates, that make up this amount?

    regards

  2. #2
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    Re: Report difficulties

    ........you can't, that's the problem.

    The only way to find out is to log a request in their affiliate support system and wait for a reply.

  3. #3
    Registered User gunneradt's Avatar
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    Re: Report difficulties

    you're kidding

    thats unbelievable

    maybe someone from AF can answer as to why?

  4. #4
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    Re: Report difficulties

    I wish I was kidding.

    The lack of a payment reporting system has been a subject of discussion for the best part of 2 years now. This thread goes back to January 2011, and the latest reply from AF is that it is now in Beta testing:

    http://www.affiliates4u.com/forums/a...t-reports.html

    In the meantime, I like many other affiliates, have either dropped AF merchants or moved to other networks that are able to provide this most basic of information.

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    Azam.net (22-01-12), handyman (06-04-12)

  6. #5
    Registered User Oscar_Riera's Avatar
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    Re: Report difficulties

    Hi,


    As RoberMd says this is a lack on AF's system. If you promote any of the travel merchants managed by AffiliRed (and if not... what are you waiting for?) we provide a weekly email report (by request) with the transactions done by your affiliate ID and the estimated validation date. This was the only way we found to somewhat bypass this limitation and keep affiliates happy and informed.

    P.S: this report works across networks, so you can also provide you affiliate Id on multiple networks and get a consolidated report.

    Please PM me if you need it.


    Cheers


    Oscar Riera
    Business Development Manager at AffiliRed

  7. #6
    Registered User AffiliateFutureSupport's Avatar
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    Re: Report difficulties

    Hi there,

    The project of installing access to payment reports and pending commissions via the interface is currently in development.
    A number of changes to the interface will take place that will greatly improve its performance from the existing interface.

    Affiliates are able to get a breakdown of payments, and find out the merchant status on payment by raising a support ticket at AffiliateFuture Support Desk - Powered by Kayako Fusion Help Desk Software


    Regards

  8. #7
    Registered User gunneradt's Avatar
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    Re: Report difficulties

    the last time I raised a ticket via AF no one answered it

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  10. #8
    Registered User AffiliateFutureSupport's Avatar
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    Re: Report difficulties

    Hi there,

    We aim to respond to all tickets raised within 24 hours, if you please provide your ticket number a member of the support team will be in contact. There are sometimes delays either due to the number of tickets in a short period or waiting to hear feedback from our technical and finance team. Please accept our apology.

    Thank you

  11. #9
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    Re: Report difficulties

    Any updates as to when we'll be able to see what transactions have been paid in the AF interface?
    Gavin mentioned that it would be shortly & this is going back to July last year.
    Someone needs a kick up the backside to get this done.

  12. #10
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    Re: Report difficulties

    AF has gone downhill since James left.

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    Re: Report difficulties

    Quote Originally Posted by cally6008 View Post
    AF has gone downhill since James left.
    Unfortunately the rot set in long before James left.

    I have every sympathy for both Sinead and Kenny who do their best to assist affiliates, but they are fighting an incoming tide of problems with systems that are just not up to the job.

  14. #12
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    Re: Report difficulties

    Quote Originally Posted by cally6008 View Post
    AF has gone downhill since James left.
    I can give you the exact day when AF turned to cr*p and I can only assume you were not around then - because if you were you would see the irony in your statement.

  15. #13
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    Re: Report difficulties

    Quote Originally Posted by robermd View Post

    I have every sympathy for both Sinead and Kenny who do their best to assist affiliates, but they are fighting an incoming tide of problems with systems that are just not up to the job.
    Agree with you on that one.

  16. #14
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    Re: Report difficulties

    Well no response from AF in over a week, I think the silence tells me all I need to know.

  17. #15
    Registered User AffiliateFutureSupport's Avatar
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    Re: Report difficulties

    Quote Originally Posted by commanche View Post
    Any updates as to when we'll be able to see what transactions have been paid in the AF interface?
    Gavin mentioned that it would be shortly & this is going back to July last year.
    Someone needs a kick up the backside to get this done.

    Hi there,

    Apologises for the delay in replying to your post.
    We are in final beta testing of the new system and due to be released in April, communication will be sent out to all affiliates next month before the launch explaining new new system further.

    Regards

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